Privacy Policy

1. Information We Collect

We may collect personal information including your name, email address, phone number, mailing address, property address, project details, appointment details, and any information you submit through our website, contact forms, booking pages, lead forms, text message opt-ins, or direct communications.

We may also collect technical and usage information such as IP address, browser type, device information, pages visited, referral source, cookies, pixels, analytics events, and advertising interactions.

2. How We Use Your Information

We use your information to respond to inquiries, schedule services, deliver media and marketing services, communicate about projects, provide customer support, process payments, send appointment reminders, send requested marketing communications, measure website and advertising performance, improve our services, and comply with legal obligations.

3. SMS Opt-In and Messaging

If you provide your phone number and opt in to receive text messages, Maven X Visuals may send SMS messages related to inquiries, scheduling, appointments, service updates, project communication, customer support, and marketing where permitted. Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any text message. You may request help by replying HELP or contacting us at mark@mavenxvisuals.com.

4. No Sharing of SMS Opt-In Data

We do not sell, rent, or share SMS opt-in information, phone numbers, or SMS consent data with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data is used only to provide messaging from Maven X Visuals and to support the services you requested.

5. Cookies and Tracking

Our website and advertising campaigns may use cookies, pixels, analytics tools, CRM tools, and similar technologies to understand site usage, improve user experience, measure advertising performance, and deliver relevant communications. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

6. How We Share Information

We may share information with service providers that help us operate our business, including CRM systems, scheduling platforms, payment processors, email and SMS providers, analytics providers, advertising platforms, hosting providers, and media delivery tools. We may also disclose information when required by law, legal process, or to protect our rights, customers, and business.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No internet transmission or storage system can be guaranteed to be fully secure.

8. User Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may unsubscribe from marketing emails using the unsubscribe link provided in those emails. You may opt out of SMS messages by replying STOP. To update your information, contact us at mark@mavenxvisuals.com.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, business records, legal compliance, dispute resolution, and security.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date.

12. Contact Us

Maven X Visuals, LLC
Email: mark@mavenxvisuals.com
Website: https://mavenxvisuals.com